about.

Hi, I'm Tuan Thai. I'm a product manager with 5 years of experience in fintech, focusing on merchant platforms, eKYC automation, and AI initiatives at a leading payment platform.

I operate seamlessly across product management, UI/UX design, and technical workflows. That multi-disciplinary lens means I can map a complex discovery sprint, design the interface, and audit backend logic in parallel. I care most about the real-world middle: turning a vague problem into a sharp decision, and a decision into something that actually ships.

My portfolio is built to show that judgment directly — it hands you the decisions I faced and lets you make them before seeing what I chose.

Tuan Thai

skills.

PM craft
Product strategyRoadmappingUser research & discoveryA/B testingFunnel analysisPrioritization (RICE)Stakeholder managementGo-to-market
AI & tools
Prompt engineeringAI product designLLM evaluationOCR integrationRAG systems
Design & research
FigmaUX researchDesign thinkingWireframingUsability testing
Domain expertise
Payments & eWalleteKYC / AML complianceDigital bankingMerchant platformsVoucher & gifting

work experience.

2021 – 2026

PM / PO

Vietnam's Leading Payment Platform

Led end-to-end strategy and execution for merchant platforms, internal tools, and AI initiatives. Partnered with engineering, design, and operations to deliver complex, cross-functional products.

2018 – 2021

Software Engineer

Freelancer Team

Built web applications and APIs for small businesses. Engineering background became the foundation for reading diffs, scoping builds.